Refund Policy

This Refund Policy outlines the circumstances under which Innolence may issue refunds for services rendered. By engaging our services, you acknowledge and agree to this Refund Policy.

1. Nature of Services

Innolence Solutions provides custom, professional, and knowledge-based services, including but not limited to consulting, automation, AI integration, software development, and digital transformation solutions.

Because our services are tailored to each client’s specific requirements, refunds are limited and handled in accordance with the terms below.

2. Deposits and Upfront Payments

• All deposits and upfront payments are non-refundable.

• Deposits secure project scheduling, resource allocation, planning, and initial work.

• Once work has commenced, the deposit is considered earned.

3. Refund Eligibility

Refunds may be considered only in the following limited circumstances:

3.1 Non-Commencement of Work

If a project is cancelled by the client before any work has commenced, and no resources have been allocated, Innolence may, at its discretion, issue a partial refund, excluding administrative or processing fees.

3.2 Material Failure to Deliver

If Innolence fails to deliver services substantially in accordance with the agreed scope, and is unable to remedy the issue after written notice and a reasonable correction period, a pro-rated refund for the affected portion of the services may be considered.

4. Non-Refundable Situations

Refunds will not be issued for:

• Services already delivered or partially completed

• Time spent on discovery, strategy, planning, or consultation

• Client dissatisfaction based on subjective expectations not specified in the agreement

• Delays caused by the client’s failure to provide materials, feedback, or approvals

• Changes in client priorities, business direction, or budget

• Third-party services, licenses, tools, or subscriptions purchased on the client’s behalf

• Force majeure events beyond our reasonable control

5. Milestone and Ongoing Services

For projects billed on a milestone or recurring basis:

• Payments for completed milestones are non-refundable

• Ongoing services may be terminated in accordance with the applicable agreement

• Fees accrued up to the termination date remain payable

6. Refund Process

To request a refund, the client must:

1. Submit a written request via email to hello@innolence.com

2. Clearly state the reason for the request

3. Reference the relevant project or invoice

All refund requests are reviewed on a case-by-case basis. Approved refunds will be processed using the original payment method within a reasonable timeframe, subject to banking or payment processor delays.

7. Chargebacks and Disputes

Clients agree to contact Innolence first to resolve any billing concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

• Immediate suspension of services

• Termination of ongoing engagements

• Recovery of associated dispute or legal costs where permitted by law

8. Relationship to Other Agreements

This Refund Policy should be read together with our:

• Terms and Conditions

• Service Agreements

• Project Proposals

In the event of any conflict, the specific service agreement shall prevail.

9. Contact Information

For questions about this Refund Policy, please contact:

Email: hello@innolence.com
Website: innolence.com

Last Updated: December 13, 2025